We're here to help
LONIKO Customer Support
Calm, quiet mornings start here. Get friendly support with setup, warranty claims, replacement parts, and product maintenance.
LONIKO Cares for the Whole Family
One thoughtfully designed toilet, looking after the people you love — at every stage of life.
Effortless comfort for elders
Heated seating and hands-free automatic flushing eliminate the strain of bending, twisting, or reaching.
Gentle care for women
Dedicated soft-water wash and warm air drying deliver soothing, hands-free freshness for everyday feminine comfort.
Worry-free hygiene for kids
Automatic flushing ensures the bowl is always clean, while pinch-free soft-close lids protect little hands.
Quiet harmony for couples
Hands-free auto lid opening and subtle night lighting keep shared master bathrooms fresh, effortless, and peaceful for both of you.
Setup Guides
Installing your LONIKO is straightforward — here's how to get the right guide for your model.
A printed guide is included in the box. If yours is missing, or you'd like a digital copy, email us with your model number and order number and we'll send the PDF straight away.
Frequently Asked Questions
Quick answers to the things customers ask us most.
No return is required for damaged units. Simply email us with photos of the damaged product, the outer box, and the shipping label, and we will ship a free replacement right away.
Email us with your Order ID and a brief description (or short video) of the issue. Our support team will guide you through troubleshooting or send replacement parts within 24 hours.
Requires a standard 12-inch rough-in cold water line and a nearby 110V–120V / 15A GFCI electrical outlet.
Wipe the exterior with a soft damp cloth and mild soap. The stainless steel nozzle self-cleans automatically before and after each use.
Warranty & After-Sales Policy
Every LONIKO is built to be lived with quietly. Here's what you're covered for.
2-Year Limited Warranty
Covers manufacturing defects in the ceramic, tankless flushing unit, bidet seat and control panel.
Free Replacement Parts
Missing or damaged components are replaced free of charge — just tell us the part and your order number.
Hassle-Free Returns
Not right for your bathroom? Contact us and keep the original packaging for a smoother return.
24-Hour Response
Our support team replies to every message within 24 hours, every day of the week.
Contact Us
Call for faster assistance, or send us a message any time — we usually reply within 24 hours.
Send us a message
Tell us a little about your issue and we'll get back to you as soon as we can.
Shop LONIKO
The smart toilet behind calmer, kinder bathrooms.
