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LONIKO Customer Support
Calm, quiet mornings start here. Get friendly help with setup, warranty service, replacement parts, and caring for your smart toilet.
LONIKO Cares for the Whole Family
One thoughtfully designed toilet, looking after the people you love — at every stage of life.
Night-time comfort for elders
Soft, low-glare lighting helps late-night trips stay safe and unhurried.
Gentle care for expecting mothers
Warm water and a comfortable seat make everyday care easier, with less strain.
Little steps for little ones
A stable, child-friendly seat turns toilet training into a calm everyday habit.
Quiet moments together
Soft-close lids and near-silent flushing keep shared bathrooms peaceful.
从长辈起夜到孩子如厕，一个设计照顾全家的每一天。
Setup Guides
Installing your LONIKO is straightforward — here's how to get the right guide for your model.
A printed guide is included in the box. If yours is missing, or you'd like a digital copy, email us with your model number and order number and we'll send the PDF straight away.
Frequently Asked Questions
Quick answers to the things customers ask us most.
No. The tankless design flushes on demand, which means no waiting, no refilling, and a much quieter bathroom.
A standard GFCI-protected outlet within reach and a normal water line are all that's required. Send us your model number and we'll confirm the exact specs before you buy.
The nozzle self-cleans before and after use, and the removable tray lifts out for an easy wipe-down. Use mild, non-abrasive cleaners and avoid harsh chemicals.
Unplug it, wait a minute, and plug it back in to reset. If the problem continues, email us with your order number and we'll arrange a replacement part under warranty.
Yes — that's what it was designed for. Soft-close lids, gentle warm water and a stable seat make it comfortable for elders, children and expecting mothers alike.
Warranty & After-Sales Policy
Every LONIKO is built to be lived with quietly. Here's what you're covered for.
2-Year Limited Warranty
Covers manufacturing defects in the ceramic, tankless flushing unit, bidet seat and control panel.
Free Replacement Parts
Missing or damaged components are replaced free of charge — just tell us the part and your order number.
Hassle-Free Returns
Not right for your bathroom? Contact us and keep the original packaging for a smoother return.
24-Hour Response
Our support team replies to every message within 24 hours, every day of the week.
Contact Us
Call for faster assistance, or send us a message any time — we usually reply within 24 hours.
Send us a message
Tell us a little about your issue and we'll get back to you as soon as we can.
Shop LONIKO
The smart toilet behind calmer, kinder bathrooms.
